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Some commonly asked questions.

if you have any unanswered, please feel free to contact us!

  • What is non|verbal?

    non|verbal is a collection of adaptogen and tonic herb infused chocolate bars. We partnered with Chinese Medicine and Ayurvedic practictioners to design herbal formulations supporting specific functions, along with ensuring efficacious doses of herbs per serving. Our bars are paleo, gluten, refined sugar and dairy free with no additives.

    We source organic and fair trade Ecuadorian Nacional cacao from a small farmer co-op in Esmeraldas, Ecuador that practices bio-dynamic farming. Our organic unrefined coconut sugar is from Indonesia.

    Our herbs are predominantly organically grown or sustainably wild crafted from China or India, where a majority of them originated and have been used in their traditional practices for thousands of years. We follow the philosophy of di-dao, which loosely translates to "the way of the earth", meaning we value herbs grown in their natural and spiritual homeland to those grown in artificial environments.

  • Why eat non|verbal chocolate?

    We created non|verbal to deliver efficacious doses of highly revered adaptogenic and tonic herbs in a delicious, convenient and synergistic way, through chocolate. We source the highest quality herbs we’ve found from reputable Chinese Medicine and Ayurvedic practitioners and infuse them into organic and fair-trade cacao, all lightly sweetened with unrefined coconut sugar. 

    If you would like a simple, convenient and indulgent way to get both the benefits of high quality adaptogenic herbs and cacao in a highly synergistic chocolate bar, then you have come to the right place!

  • What is a serving size? How much should and can I eat?

    A single serving of the bar is 30g (i.e. half of the 60g bar), which includes 1.5g of herbs. Herbs are most effective and supportive when consumed consistently and frequently in regular doses (every day if possible) over a long period of time. Each serving has a generally efficacious amount of herbs for that specific function. 

    Try starting with consistent, single servings and either dialing it up or down from there. Feel into it. These herbs are subtle, tune into them. Let the effects build on each other over time, like any good habit. If you’ve been feeling anxious, eat a single serving of the Calm bar, see how you feel, and go from there. Maybe the first few days you’re eating a single serving, but as time goes on and your system relaxes a bit, you can eat half a serving because now you’re meditating, centered and at peace. Just what we’re looking for.

    That being said, these herbs are also safe to consume in higher doses than our single serving. Again, we encourage you to experiment modifying your dosage up or down based on how you are feeling and how much you need. 

    Many people also experiment with cycling with the herbs - having a period where they consume them habitually, and then have a shorter period that they don't consume them at all. Again, everyone is different and living with their own unique experience, so it is up to each individual to find what suits them best.

    Finally, if you really want to get into it, let the herbs guide you - open up and listen, feel into how much you should being taking. Especially if you consume frequently for a couple of weeks, you will start to find youself just knowing what the right amount is for you in that moment.

  • What are adaptogens and tonic herbs?

    Adaptogens are herbs or plants that work to support bringing the body into a state of balance and helping it adapt to internal or environmental stressors. Tonic herbs, which are often adaptogens, are herbs that promote health and can be taken safely over extended periods of time. In Chinese Medicine, tonic herbs differ from "medicinal herbs", which are stronger, prescribed by a Chinese Medicine practitioner, and are taken for a short period of time, often targeting a very specific ailment.

    The herbs in our formulas are powerful and commonly used tonic herbs in Chinese and Ayurvedic Medicine. While the word "adaptogen" has had a recent surge in popularity, these herbs have been used for thousands of years in these traditional systems for both broad and specific functions.

    We work with Chinese Medicine and Ayurvedic practitioners to formulate our blends to support the functions we feel best benefit the modern world - Calm, Focus, Resilience, Glow and Energy.

  • Where are your herbs sourced from?

    Our herbs are sourced from Chinese and Ayurvedic practitioners who share our intention in sourcing herbs with the highest quality, purity, and efficacy. In order to achieve that, we take great lengths to secure materials that meet our own high standards. All raw materials are tested for heavy metals, pesticides, yeast, mold, fungus, staph, salmonella, coliforms, and e. coli.

    The Chinese herbs are predominantly organically grown or sustainably wildcrafted, sourced from remote and pristine regions of China that have been growing and producing the highest quality tonic herbs for decades, if not centuries.

    To ensure the highest quality, safety, and purity of the herbs, our distributor is partnered with a vertically integrated manufacturer. At the farm or wild-crafting site, our manufacturing partner ensures complete characterization of final product identity and composition first with the proper identification of the raw plant materials. This raw botanicals purchasing group has extensive training in botany and Traditional Chinese Medicine that is indispensable during site visits. Over 70% of incoming raw plant material is ethically wild-crafted. Botanists test for proper botanical species identification using a combination of macroscopic physical examination of plant parts and Thin Layer Chromatography (TLC) analysis, looking for unique marker compounds, along with screening for pesticides and heavy metals. Only plants that are the right species, are unadulterated and clean, and have not been damaged in harvesting pass through the thorough quality assurance protocol. At the manufacturing facility, the raw plant material is processed in pure, clean, natural water. No alcohol, hexane or other industrial solvent is ever used, ensuring that no solvent residues will ever be present in the finished extract. Through a proprietary reiterative process, even stubborn compounds with low water solubility are extracted into the full spectrum result.

    Throughout the processing procedure, the extracts are subjected to extensive analytical testing. This is another layer of assurance that we provide you with the best quality, the authentic species and plant parts, the proper marker compounds, and the full spectrum proportions of constituents. To achieve this, a combination of technologies is used, including simple organoleptic testing, HPLC (High Performance Liquid Chromatography), HPTLC (High Performance Thin Layer Chromatography), and UV Spectrophotometry. The HPTLC fingerprinting process ensures batch to batch consistency and no adulteration.

    After the extract ingredients are spray dried into a powder, the powder is collected in an isolated temperature and humidity controlled clean room area of the facility. The clean room area prevents contamination of extract powders from moisture, dirt, and other extract powders. The finished powder is double bagged with an ultra low diffusion Mylar® layer, then nitrogen flushed and packaged in protective drums for additional quality assurance. The manufacturing facilities were constructed specifically to conform to internationally recognized quality standards. The Quality System Manual for the establishment and maintenance of manufacturing standards conforms to the International Standards Organization ISO9001:2000 standard for manufacturing. Certification was performed by the internationally renowned Norwegian certifier DNV (Det Norske Veritas), one of the top 3 ISO9000 certifiers worldwide. Compliance with ISO9001:2000 standards is ensured by an on-site audit of the quality system every 6 months.

    Our Ayurvedic herbs are certified organic, fair trade and sustainably sourced from small farms in India. Our distributor works with their partner farms to prevent over-harvesting through cultivation in natural forest settings, harvesting with respect for the life of the plant, and using sustainable techniques like root dividing, pruning, and seed planting. They also ensure that all farming is done so with Ayurvedic and therapeutic values in mind resulting in ethical, effective and safe herbs.

  • What is cacao?

    Cacao is what makes chocolate chocolate. The word comes from the taxonomic classification for the cacao tree, Theobroma cacao, Theobroma meaning ‘Food of the Gods’. It has been consumed for thousands of years, historically for ceremonial and medicinal purposes, and more recently culinary. Cacao was traditionally consumed as a beverage, with archaelogists finding ceramic vessels with residues from the preparation of cacao beverages dating back 2,000+ years.

    We hold a more traditional view of cacao, one of reverence for its spiritual and medicinal properties.

    Cacao has had a fascinating history, one worth more research if you are so inclined.

    Another common question is the difference between "cacao" and "cocoa". At it's core, there is no difference, both being from the same plant. It largely depends on the person speaking, their preferred word, if their native language is Spanish or not, etc. Another note: from our perspective and experience, as people have grown to appreciate the benefits of cacao, they have begun labeling higher quality cacao (generally speaking), "cacao", and lower quality or dutch-processed cacao, "cocoa".

  • Where is your cacao sourced from?

    Our cacao is sourced from a small farmer co-op, UOPROCAE, in Esmeraldas, Ecuador. It is Organic and Fair Trade Certified. It is made up of a few hundred producers who farm over 1,000 hectares of land which yields the highly coveted arriba nacional cacao.

    UOPROCAE stands for The Unión de Organizaciones de Productores de Cacao Arriba Esmeraldas.

  • Is your chocolate vegan?

    The Focus, Energy and Resilience bars are 100% vegan. The Calm bar uses a powerful Chinese medicine formula, Bupleurum and Dragon Bone, which has oyster shell. The Glow bar has pearl powder in it, a traditional beauty tonic. Some vegans are ok with both of these products, and some are more strict and avoid them. We don’t label those two bars vegan, so of course it is up to you as the consumer to decide.  

  • What is the shelf life of the products?

    The chocolate has a one year shelf life when stored in a cool, dry place.

  • How should I store the chocolate?

    Store anywhere cool (70° or below), dry and shaded - be sure to keep it away from the sun. 

    If your house is warm, and you must store it in the refrigerator, we recommend you store it in a sealed, air tight zip-lock bag. When you remove from the fridge, allow the chocolate to warm up to room temperature for optimal enjoyment. Eating cold chocolate may not fully provide the indulgent experience you’re looking for :)

  • Warm and Hot Weather Shipping

    During the warm and hot months of the year, chocolate orders will ship with insulated packaging and cold packs to make sure it gets to you in pristine condition! Chocolate orders will only ship Monday and Tuesday to make sure your chocolate does not spend the weekend in a hot warehouse.

    We increase the shipping costs for orders below $50, in part to discourage orders of small amounts, as it still results in a similar amount of packaging as a larger order. Our personal view is it is not worth the amount of packaging created and used for just one chocolate bar :) We hope you understand!

  • Can I eat while pregnant or breastfeeding? Can my children eat these chocolates? Can I eat while on other medication?

    Please consult with your health care practitioner before consuming adaptogens while pregnant or breastfeeding. 

    Please also consult with your health care practitioner before sharing non|verbal chocolates with your children.  

    If you are currently taking or prescribed any medication, please consult with your health care practitioner before taking our products to ensure there are no negative interactions between the medications and herbs.